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Features | Silver | Gold | Platinum | Enterprise |
---|---|---|---|---|
Source | ||||
Youtube | ||||
LinkedIn (Only for client’s brand – Doesn’t include competition) |
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Tiktok | ||||
News | ||||
Social News |
Executive Summary | ||||
Top line insights on brand’s performance |
Brand Dashboard | ||||
Total Engagement + Breakdown by Type | ||||
Reach | ||||
Total Reaction + Breakdown | ||||
Virality Index | ||||
Sentiment Breakdown | ||||
NSS (Net Sentiment Score) | ||||
Drivers of Sentiment |
Competitive Dashboard | ||||
Comparing brand’s performance against competitors |
Posts Dashboard | ||||
Quantitative and qualitative analysis of single posts |
Campaigns Dashboard | ||||
Comparing campaigns performance against others |
Intent Dashboard | ||||
Trending intentions over time | ||||
Correlation between intent, drivers, and sentiment |
Operational Dashboard | ||||
Legnth of conversation threads | ||||
Community management quality | ||||
Average response time | ||||
Average handling time |
Queries Dashboard | ||||
Social media listening based on keyword search | Add-on | Add-on | Add-on | Add-on |
Alerts | ||||
Brand Conversations | ||||
Text Summary | ||||
Customized reports | Standard | Standard | Standard | Standard |
Social Accounts | 1 Brand + 5 Competitors | 1 Brand + 10 Competitors | 1 Brand + 15 Competitors | Customized |
Comments/month | 10,000/month | 20,000/month | 30,000/month | Customized |
Activities | Unlimited (Retweets, Shares, Reactions & Video Views) |
Unlimited (Retweets, Shares, Reactions & Video Views) |
Unlimited (Retweets, Shares, Reactions & Video Views) |
Unlimited (Retweets, Shares, Reactions & Video Views) |
Users | 2 | 5 | Unlimited | Unlimited |
Historical data | On-Asset: 3 months |
On-Asset: 6 months |
On-Asset: 12 months |
On-Asset: 24 months |
Client Servicing | ||||
Training and Onboarding | ||||